This is more than just a statement — every one of these commitments is upheld technically and operationally every single day
All information you submit to dino99 — whether during login, deposits via Touch 'n Go or DuitNow, or form submissions — is encrypted using 256-bit SSL, the same standard used by Malaysia's major banks such as Maybank and CIMB. No third party can intercept your data in transit.
All personal data belonging to dino99 members is stored on servers protected by multi-layered access controls, intrusion detection systems, and regular backups. Only authorised staff with a legitimate need may access player data, and all access is logged for audit purposes.
Dino99 has never and will never sell, rent, or distribute players' personal data to third parties for marketing or commercial purposes. Your data belongs to you — we use it solely to operate your account, process transactions, and improve dino99's services.
Dino99 members have full control over their data. You may request to view the data we hold about you, ask for corrections to inaccurate information, and request deletion of data under certain circumstances. All such requests are processed within the set timeframe without any obstacles.
If you no longer wish to receive promotional emails or marketing notifications from dino99, you can unsubscribe at any time through your account settings or via the "Unsubscribe" link in any promotional email. Opting out of marketing will not affect important communications related to your account.
The dino99 Privacy Policy is built in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA). This means all our data collection, storage, and processing practices must comply with Malaysian legal requirements governing the protection of individuals' personal data.
Important Note: By registering for or using the dino99 platform, you are deemed to have read and understood this Privacy Policy. If you do not agree with any part of this policy, please discontinue use of the platform and contact us to close your account.
This Privacy Policy is issued by dino99, an online casino platform operating under a recognised international licence and in compliance with Malaysia's Personal Data Protection Act 2010 (PDPA). This Policy applies to all individuals who register, browse, or use the dino99 platform in any capacity.
We understand that trust is the foundation of the relationship between players and a platform. One of the most important ways dino99 builds that trust is by being open and transparent about how we handle your personal data. This document is not a dense legal text — it is written in plain language so every Malaysian player can understand their rights and the protections in place.
This Privacy Policy covers all dino99 services, including online casino games (live baccarat, blackjack, poker, slots), Sports Betting (Malaysia Super League football, EPL, badminton, cricket, e-sports), and all related customer support services.
This policy forms part of your overall agreement with dino99, together with Terms & Conditions and policy Responsible Gaming us.
Dino99 only collects data that is strictly necessary to operate the platform safely and meet regulatory requirements. We do not collect excessive or irrelevant information beyond the stated purposes. The following are the categories of data we collect:
| Data Category | Type of Information | How Collected |
|---|---|---|
| Identification Data | Full name, MyKad number, date of birth | Registration form, KYC process |
| Contact Data | Malaysian phone number, email address | Registration form, profile updates |
| Financial Data | Payment methods (TNG, DuitNow, FPX, GrabPay), transaction history | Deposit & withdrawal transactions |
| Game Data | Game history, game types, wagering amounts | In-platform activity |
| Technical Data | IP address, device & browser type, operating system | Automated system logs |
| Communication Data | Live Chat logs, support emails, feedback | Interaction with customer support |
Data We Do NOT Collect: dino99 does not store PINs or passwords in plain text. Passwords are stored in an irreversible hashed format. We also do not store full credit card numbers — even when you deposit via FPX, which is processed entirely by a separate banking system.
Every piece of data dino99 collects has a clear and lawful purpose. We do not use your data for any purpose not stated in this policy without first obtaining your additional consent.
Dino99 does not sell or rent players' personal data to any third party. However, there are limited circumstances where data sharing is necessary to operate the platform lawfully and securely.
dino99 does not share your data with third-party marketing companies, social media platforms, or any commercial entity unrelated to the operation of the dino99 platform. Every service provider working on our behalf is bound by a data processing agreement that requires them to protect your data in accordance with the standards we set.
Dino99 continuously invests in security infrastructure to ensure all members' personal data is protected to the highest standard. Below are the key security measures we have in place:
SSL/TLS 256-bit encrypts all data in transit between your device and dino99's servers. This covers all financial transactions and account logins.
Data is stored in high-security data centres with multi-layered physical and digital access controls. Automated backups are performed regularly to prevent data loss.
Dino99's security systems monitor suspicious activity and intrusion attempts around the clock. Any anomalies are identified and addressed immediately by our security team.
Dino99 staff can only access data relevant to their role. All access to player data is logged and regularly audited. Unnecessary access is strictly minimised.
While dino99 takes all reasonable technical measures to protect your data, it is important to remember that no system can guarantee 100% security in a digital environment. You also play an important role — keep your password confidential, avoid logging in from public devices or unsecured Wi-Fi networks, and enable two-factor authentication (2FA) on your dino99 account for an added layer of protection.
dino99 will never ask for your password, PIN, or full payment card details via email, SMS, or Live Chat. If you receive any communication that appears to be from dino99 requesting such sensitive information, it is a phishing attempt — please report it to us immediately at support@dino99.online.
Dino99 does not retain your personal data indefinitely. We have a clear data retention policy based on the purpose of the data and any applicable legal requirements.
Under Malaysia's Personal Data Protection Act 2010 (PDPA), you have certain rights regarding your personal data held by dino99. We respect and facilitate the exercise of all these rights.
You may request a copy of the personal data dino99 holds about you. We will provide this information within 21 days of receiving a valid request.
If you find that the data we hold about you is inaccurate or out of date, you may request a correction. Basic information can be updated directly through your account profile settings.
You may request the deletion of your personal data under certain circumstances — for example, when the data is no longer needed for the purpose it was originally collected, subject to the legal retention requirements described in Section 6.
You may object to the use of your data for direct marketing purposes at any time. Objections to other types of processing may be subject to dino99's legitimate interest considerations or legal requirements.
Where data processing is based on your consent (such as marketing communications), you may withdraw that consent at any time without affecting the validity of any data processed prior to your withdrawal.
To exercise any of the above rights, contact us via email at support@dino99.online with the subject line "Data Privacy Request" or through 24/7 Live Chat. We will process your request within 21 business days.
Dino99 uses cookies and similar tracking technologies to keep the platform running smoothly, improve the user experience, and analyse how players use our platform. The following are the types of cookies we use:
Most web browsers allow you to manage cookies through your browser settings. You can configure your browser to reject all cookies or to alert you when cookies are being sent. However, blocking essential cookies may affect the functionality of the dino99 platform.
Dino99 is an exclusive platform for adults aged 18 and above. We do not knowingly collect or process personal data from children or minors under the age of 18.
Dino99 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our data processing practices, applicable law, or improvements to how we protect your data.
If you have any questions, concerns, or complaints regarding this Privacy Policy or how dino99 handles your personal data, our data protection team is here to help.
For data rights requests (access, correction, deletion), please use the email subject: "Data Privacy Request – [Your Username]" and include the Malaysian phone number registered to your dino99 account for identity verification purposes. dino99 is committed to handling all privacy requests seriously, with empathy, and within the specified timeframes.
Quick answers to the most frequently asked questions from Malaysian players about dino99 data privacy
Your data is protected in accordance with international standards and Malaysian legal requirements
With 256-bit SSL protection, Malaysia PDPA compliance, and our commitment to never selling your data, you can play at dino99 with complete peace of mind. Register for free today — minimum deposit RM 20 via Touch 'n Go, DuitNow or FPX.
Also read the other key documents that form your full agreement with dino99