More than just a written policy — every one of these commitments is actively carried out every day to protect our members
Dino99 provides daily, weekly, and monthly deposit limits; loss limits; session time limits; and cooling-off periods within your account settings. All limits are automatically enforced by the system — there is no way to bypass them without a deliberate review process.
If you feel the need to stop playing temporarily or permanently, dino99 offers self-exclusion options from seven days to permanent closure. Requests are processed within 24 hours, and during this period you will have no access to the platform whatsoever, including via the mobile app.
The dino99 team actively monitors playing patterns that may indicate a loss of control — such as a sudden increase in deposit frequency, unusually long sessions, or repeated attempts to recover losses. Players identified through this monitoring will be proactively contacted and offered support.
Dino99 enforces strict age verification during registration and before processing a first withdrawal. Any account suspected of belonging to someone under 18 will be suspended immediately for investigation. We take seriously our responsibility to ensure the platform remains inaccessible to minors.
Dino99 fully supports the National Anti-Drug Agency (AADK) Malaysia, which also operates a helpline for gambling-related issues. AADK's toll-free number — 1800-88-1822 — displayed consistently throughout our platform, and we provide links to support resources in Bahasa Melayu.
Dino99 provides guidance on recognising the warning signs of problem gambling, self-assessment tools, and information on how to play smartly and responsibly. We believe an informed player is a safer player — and that makes the platform better for everyone.
A message from dino99: This platform is strictly for adult entertainment. If gambling ever starts to feel like a burden rather than enjoyment, please use the self-control tools we provide or reach out to our support team. We're here to help — not just to take your deposits.
Responsible gaming is an approach to online casino play that prioritises safety, self-control, and a healthy balance in life. It does not mean you cannot enjoy the games or place bets — it means you play with full awareness of the risks involved, with clear limits in place, and with the goal of having fun rather than solving financial or emotional problems.
Dino99 is an online casino platform built for Malaysian players. Over more than seven years in operation, we have engaged with hundreds of thousands of players from across Malaysia — from Kuala Lumpur, Johor Bahru, and Penang to Kota Kinabalu and Kuching. We understand that behind every account is a real person with a life, a family, and responsibilities. That's why Responsible Gaming isn't just a licensing requirement for dino99 — it's a core value we take genuinely to heart.
There is a clear distinction between players who enjoy gaming as entertainment and those who are beginning to develop a problem. Responsible players typically: set a spending limit before playing and stick to it; treat deposited funds as the cost of entertainment (similar to a movie or concert ticket); stop playing once their set limit is reached without feeling compelled to continue; and can take a break or stop playing at any time without significant discomfort.
Golden Rules of Responsible Gaming: Never play with money you cannot afford to lose. Money set aside for food, rent, emergency savings, or borrowed funds should never be used for gambling in any form.
Dino99 provides a comprehensive set of self-control tools — all free and activatable directly from your account settings without needing to contact support. Here are the tools available:
Set a maximum amount you can deposit within a daily, weekly, or monthly period. Once the limit is reached, any further deposit attempts will be automatically declined until the limit period resets.
Set a maximum amount you can lose within a given time period. Once the loss limit is reached, your gaming session will automatically end for the day.
Set a daily session time limit for your play. The system will send a reminder 15 minutes before the limit is reached, and will automatically end your session once the limit is hit.
Choose a break period ranging from 24 hours to 30 days. During this time your account remains active for withdrawal purposes, but you will not be able to make any deposits or play new games.
Self-suspension options ranging from 7 days to permanent closure. Unlike cooling-off, during self-exclusion you cannot access your account at all — this is a stronger level of protection.
The option to stop receiving all promotional communications and bonus offers from dino99. This can help reduce the urge to play triggered by promotional materials.
To lower a deposit limit you have already set, the change takes effect immediately. To increase a limit or cancel a limit, a waiting period of 24–72 hours applies as a safety measure — this ensures limits are not changed impulsively during an emotionally charged gaming session.
Gambling problems rarely appear overnight. They typically develop gradually, starting with small shifts in behaviour and thinking. Here are the warning signs to watch for in yourself or someone you care about:
Feeling compelled to keep playing to "win back" lost money, progressively increasing bet amounts in the process.
Hiding gambling activity, the amount of money spent, or the time spent playing from family members or friends.
Using money meant for essentials (bills, rent, food), borrowing money, or selling possessions to fund gambling.
Has attempted to stop or cut back on gambling multiple times without success. Feels restless or irritable when trying to quit.
Neglecting work, family, studies, or social responsibilities due to time spent gambling or thinking about gambling.
Using gambling as an escape from problems, stress, depression, or other negative feelings in daily life.
Recognising these signs in yourself takes courage and is an important first step. If you identify with two or more of the above, please consider using dino99's self-control tools or reaching out to AADK Malaysia at 1800-88-1822 for a free and confidential professional assessment and support.
Self-exclusion is the most powerful protection tool dino99 offers. When you activate self-exclusion, your account will be fully suspended for the period you select, and our system will block any login attempts. Here's how to do it:
Go to login page and log in to your dino99 account using your usual credentials.
Click the profile icon in the top-right corner and select "Account Settings" from the dropdown menu.
In your account settings, locate the "Responsible Gaming" section and select "Self-Exclusion" from the list of available options.
Choose a suitable period: 7 days, 30 days, 90 days, 6 months, 1 year, or permanent closure. We recommend choosing a longer duration if you are serious about taking a break.
Enter your account password as a final confirmation. This ensures self-exclusion is not activated accidentally.
You will receive a confirmation email and the self-exclusion will take full effect within 24 hours. Any real-money balance (excluding bonuses) can be withdrawn during this process.
If you are unable to access your account or need immediate self-exclusion, contact the dino99 support team via 24/7 Live Chat or email support@dino99.online and we will process your request as a top priority within 2 hours.
The questions below are adapted from the internationally recognised Problem Gambling Severity Index. Answer honestly for yourself — there are no "right" or "wrong" answers here, only honesty with yourself:
If you answered "yes" to two or more of the questions above, we encourage you to speak with a professional. Contact AADK Malaysia at 1800-88-1822 — it is free, confidential, and completely non-judgmental. You are also welcome to reach out to the dino99 support team for guidance on the self-control tools best suited to your situation.
Here are the best practices we recommend to all dino99 members to keep gambling a fun form of entertainment rather than a source of stress:
If you or someone you care about needs help with a gambling problem, professional support resources are available in Malaysia. Remember — asking for help is a sign of strength, not weakness.
If you're concerned about the gambling habits of someone you care about — whether a partner, parent, child, or friend — you don't have to face this alone. Here's a practical guide to help you:
Choose a calm, private moment. Use "I" statements ("I'm worried about you") rather than accusatory ones ("You always…"). Listen without judgment.
Offer emotional support and help them find professional resources. Avoid paying off their gambling debts directly — doing so may enable the behaviour to continue without consequences.
Contact AADK Malaysia at 1800-88-1822 not only for those experiencing problems, but also for guidance on how you can help as a family member or friend.
Supporting someone with a gambling problem can be emotionally exhausting. Make sure you seek support for yourself too, and maintain your own personal boundaries.
Family members or friends can contact dino99 directly if they are concerned about a loved one using our platform. We will provide guidance on the proper process to protect the player in question, including requesting an account review, within the bounds of applicable privacy laws.
Dino99 is committed to the following as part of our responsibility to the Malaysian player community:
Answers to the questions we receive most often about responsible gaming and self-control tools
Every one of these safeguards is actively enforced every day — not just a written promise
Dino99 is an entertainment platform for adult Malaysian players who want to enjoy live baccarat, blackjack, poker, slots, and Sports Betting in a responsible way. Set your limits, enjoy the games, and know that we're always here if you need us.
Other important documents from dino99 relating to your safety and trust